Shipping policy

  1. Order Delivery Commitment
    Thank you for shopping with SPRUCE STREAM SHOP LLC. We strive to send out your consumer electronics items properly packaged, fully functional and within our expected delivery window.

  2. Order Processing Time
    All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays.

  3. Shipping Rates and Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays.

  4. Shipment Confirmation and Order Tracking
    Once your order has shipped, you will get an automated shipping notification that includes your tracking code. Tracking details typically become available within 24-48 hours after shipment is scanned by the delivery carrier.

  5. Incorrect Address Disclaimer
    Verify that your shipping address is fully correct before you submit your payment. SPRUCE STREAM SHOP LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply.

  6. Lost or Damaged Packages
    Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will review the situation and work to resolve the issue as quickly as possible.

  7. Electronic Product Usage Guidelines
    Every electronic device should be operated following the user manual included with your purchase. SPRUCE STREAM SHOP LLC is not liable for device failures caused by incorrect operation, unauthorized disassembly, incompatible power supply or improper use.

  8. International Shipping Customs & Contact Details
    For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us:
    Trade Name: SPRUCE STREAM SHOP LLC
    Email: support@techhavenpro.com
    Business address: 905 The Curtilage, Lexington KY 40502, United States
    Phone Number: +1 7258256396