Privacy policy

Privacy policy — SPRUCE STREAM SHOP LLC

This policy explains what we collect when you visit our store, why we collect it, and how you can have it removed.

What we collect

  • Order information: name, shipping and billing address, email, phone number and the items you bought.
  • Payment information: handled entirely by our payment processor. We see the last four digits and the result of the charge — never your full card number.
  • Device and usage data: IP address, browser type, pages viewed and the site you arrived from, collected through cookies and similar technologies.
  • Messages: anything you send us by email, contact form or phone.

Why we use it

  • To process, pack, ship and support your order, and to handle returns.
  • To detect fraud and keep the store secure.
  • To improve our catalogue and pages, in aggregate.
  • To send order updates, and marketing email only if you asked for it. Every marketing email has a one-click unsubscribe.

Who we share it with

Only service providers that need it to do their job: our ecommerce platform, payment processor, carriers and email provider. We do not sell personal information. We may disclose information where the law requires it.

Cookies

We use essential cookies to keep your cart and session working, and analytics cookies to understand which pages help people decide. You can block or delete cookies in your browser; the cart and checkout need essential cookies to function.

Your choices

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct or delete it, where the law allows.
  • Opt out of marketing at any time.
  • Residents of California and similar jurisdictions may request disclosure of categories of information collected and opt out of any sharing.

Write to support@techhavenpro.com and we will respond within 30 days.

Retention and security

Order records are kept as long as tax and accounting rules require. Data is transmitted over TLS and access is limited to staff who need it.

Children

Our store is not directed at children under 13 and we do not knowingly collect their information.

Contact

SPRUCE STREAM SHOP LLC
905 THE CURTILAGE, LEXINGTON, KY 40502, USA
support@techhavenpro.com · +1-7258256396